Jeremy
Tan

• Built the automations on Claude, ChatGPT, and CRM-native AI tooling, wiring them into the existing sales stack.
• Audited and re-architected CRM data hygiene standards, covering deduplication, enrichment, and lifecycle segmentation, with recurring data-quality monitoring and alerting.
• Mapped cross-functional sales and account-management workflows to design scalable SOPs, documenting new processes to drive team adoption.

Aug 2026 – Present

• Developed and scaled an Inventory Management System (IMS) integrated with live corporate data, translating business requirements into a working technical solution.
• Automated the distribution of product specifications and safety data sheets through an Intelligent Document Processing (IDP) pipeline.
• Presented the automation to senior management, where it secured permanent adoption from headquarters.

Feb 2026 – Jun 2026

• Adapted delivery in real time across a range of skill levels, managing a multi-level classroom where learners worked on different programs simultaneously.
• Built strong verbal and client-facing communication through continuous engagement with students and parents.
• Mentored students in computational thinking, debugging, and teamwork.

Jan 2025 – Jan 2026

• Performed security scans and vulnerability assessments across APAC to detect, identify, and mitigate risks to systems and data.
• Managed Intune application deployments and patch management via msiexec for consistent, secure, and scalable software distribution across endpoints.
• Automated workflows using Microsoft Power Automate, reducing administrative effort by approximately 10 hours per week.

Mar 2022 – Aug 2022

• Provided Level 2 (L2) support, troubleshooting and resolving escalated technical issues.
• Supported day-to-day IT operations, assisting with system and user support.
• Designed infographics to educate colleagues on internal IT processes and security best practices.

Oct 2021 – Mar 2022